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Frequently asked questions
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How can I place an order and check the availability of products on Farabak?
Simply choose your product, select the specifications/model, and click “Add to Cart.” On each product page, you can see whether the item is In Stock or Available on Order. For urgent needs, you can always contact our support team via chat or phone to confirm real-time availability and delivery time.
What is Farabak’s return policy, warranty, and product authenticity guarantee?
All products are sold with a 100% authenticity guarantee, and items with manufacturer warranties are shipped with valid warranty documents. If you receive a defective or incorrect item, our support team will assist you with returns or replacements quickly. Please review our “Return Policy” page for detailed conditions and timeframes. Make sure to keep the packaging and accessories intact for a smooth return process.
How can I track my order after purchase?
After completing your purchase, you can log into your account and check the “Orders” section. There, you’ll see the latest status of your order—whether it’s being processed, shipped, or delivered.
What payment methods are available, and is my information secure? Do you provide official invoices?
Payments are processed securely through encrypted gateways, and your card details are never stored. The entire website is protected with SSL encryption. For business and B2B purchases, Farabak provides both proforma and official invoices—simply request this during checkout or contact our support team after placing the order.
