About us
Only what’s right for you.
Our Story
Our mission
FAQ
Where it all began.
Farabak started in the UAE with a small team that spent more time reading spec sheets and calling distributors than writing slogans. Too many listings were vague on availability, warranty, or what was actually in the box. The idea was simple: build an online store for specialized products that runs with procurement discipline—clear specs, honest lead times, and straightforward support. In practice, that means a curated catalog from verified suppliers, product pages that state what we know (and don’t), and availability labels that match reality. If an item is “available on order,” it’s because we have an active supply route and a current ETA. Prices are listed in AED, warranties are genuine, and VAT invoicing is available where required. No exaggerated claims—just accurate information, including compatibility notes and what’s included.
Purpose, Defined.
Farabak’s purpose is to bring discipline to specialized online purchasing. The goal is straightforward: enable professionals to choose correctly the first time by providing verified specifications, consistent availability signals, authentic warranties, and invoice-ready pricing in AED (VAT-eligible). Three principles guide every listing and interaction: Accuracy (source-checked data and documentation), Transparency (plain-language status, realistic ETAs, and total costs), and Accountability (clear policies and responsive support). Farabak operates to these standards so decisions are faster, risks are lower, and projects stay on schedule.
Frequently asked questions
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How can I place an order and check the availability of products on Farabak?
Simply choose your product, select the specifications/model, and click “Add to Cart.” On each product page, you can see whether the item is In Stock or Available on Order. For urgent needs, you can always contact our support team via chat or phone to confirm real-time availability and delivery time.
What is Farabak’s return policy, warranty, and product authenticity guarantee?
All products are sold with a 100% authenticity guarantee, and items with manufacturer warranties are shipped with valid warranty documents. If you receive a defective or incorrect item, our support team will assist you with returns or replacements quickly. Please review our “Return Policy” page for detailed conditions and timeframes. Make sure to keep the packaging and accessories intact for a smooth return process.
How can I track my order after purchase?
After completing your purchase, you can log into your account and check the “Orders” section. There, you’ll see the latest status of your order—whether it’s being processed, shipped, or delivered.
What payment methods are available, and is my information secure? Do you provide official invoices?
Payments are processed securely through encrypted gateways, and your card details are never stored. The entire website is protected with SSL encryption. For business and B2B purchases, Farabak provides both proforma and official invoices—simply request this during checkout or contact our support team after placing the order.
