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Frequently asked questions

Built on trust, not just numbers.
How can I reach Farabak Support, and what response times should I expect?

You can contact us via email (support@farabak-uae.ae), whatsapp, or by calling. We reply on UAE business days (GST/UTC+4). Our target is to acknowledge all new tickets within one business day; urgent order or delivery issues are prioritized for same-day attention.

Please share:

  • Your order number

  • A brief description of the issue, steps to reproduce, and any error messages

  • Environment details (PC/Mac/OS version, firmware version, connections, cables, software versions)

  • Clear photos/videos of the setup, packaging, labels, or defects

  • Your deadline or project date (helps us prioritize appropriately)

Start by opening a support ticket. We’ll run quick diagnostics; if a return is needed, we’ll issue an RMA number and packing instructions.

  • DOA (Dead on Arrival): If reported within 7 calendar days of delivery with proof (photos/video), we arrange repair/replacement according to stock and brand policy.

  • Warranty claims: Covered according to the manufacturer’s terms; proof of purchase is required. Typical turnaround depends on the brand/service center.

Yes. Share your company details (legal name, TRN if applicable), the product(s) and quantity, delivery city, and any deadline. We’ll issue a formal quotation or proforma in AED (VAT-ready) and note availability or lead times. Quotes typically remain valid for a limited period and may be updated if supplier pricing changes.

Fast, Reliable Shipping

We ship across regions with trusted logistics partners. Orders are processed within 24–48 hours.

Every shipment is protected with anti-shock and moisture-resistant materials to safeguard your equipment.

Every order is prioritized for fast dispatch while maintaining strict safety and packaging standards.

 

All returned products are inspected under quality control to ensure replacements or refunds are issued promptly and fairly.

Multiple Payment Options

We accept major credit cards, wire transfers, and approved purchase orders for business clients.

 

Instant digital invoicing with tax documentation suitable for institutional and corporate purchases.

 

Get instant email confirmation and continuous order status updates until your gear arrives.

 

All payments are SSL-encrypted and processed through certified gateways for total security.

Authenticity Assured

Every product sold on Farabak is 100% genuine, sourced directly from authorized manufacturers.

 

Our equipment is covered by manufacturer warranties and undergoes quality verification before dispatch.

 

We continue to support you long after delivery with troubleshooting, firmware updates, and technical consultation.

 

Not satisfied? We’ll make it right — through replacement, repair, or refund.